All Wully Outerwear jackets starting from our FW 2017 collection come with a Lifetime Manufacturer’s Warranty. Wully will happily repair any manufacturing-related damage (e.g. zipper, snap buttons, etc.), or replace the product if a repair is not possible. If your Wully jacket requires a manufacturing related repair, please email firstname.lastname@example.org with a photo and brief explanation of your issue.
All jackets in used condition must be dry cleaned before they are sent back for repair. In accordance with Health & Safety Practices, for us to service your claim all items must be professionally cleaned. Customers returning jackets that are not cleaned will be subject to a fee of $35 CDN plus standard HST for dry cleaning. All customers will be notified before being charged. If at any time a customer does not wish to proceed with our internal cleaning then their product will be sent back in the condition it was initially sent to Wully. All repairs will take a maximum of 3 weeks.